The benefits of outsourcing release of information (ROI)—eg, reduced costs, fewer phone calls, a reduction in risk and liabilities, tracking software, and improved patient satisfaction—are well known. These benefits are a major selling point for ROI vendors, yet it often is portrayed as a “life-or-death” scenario, with a failure to outsource ROI equivalent to putting your professional life in danger. The truth is, the business of ROI is dynamic and requires continuous evaluation to determine whether your current approach—in house or outsourced—is founded on empirical grounds.
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